071 917 3791 / 021 510 0595

Privacy Policy

Your Privacy Matters to Us

At Maitcomp Printers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our printing services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you interact with Maitcomp Printers, we may collect personal information that you voluntarily provide to us, including:

  • Your name and surname
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details
  • Uploaded artwork, images, logos, or design files
  • Payment-related information
  • Any information submitted through our contact forms or order forms

We may also collect non-personal information such as your browser type, device information, IP address, website usage data, and analytics information.

2. How We Use Your Information

We collect and use your information to:

  • Process and manage your orders
  • Communicate with you about your order or enquiry
  • Prepare quotes and respond to requests
  • Print, customise, and deliver your selected products
  • Process payments securely
  • Provide customer support
  • Improve our website, products, and services
  • Send updates or marketing communication, where you have agreed to receive them
  • Comply with legal and business obligations

We will only use your personal information for the purpose it was collected, unless we are legally required or permitted to use it for another reason.

3. Artwork, Photos, and Uploaded Files

When you upload artwork, photos, logos, or design files, these files are used only for the purpose of preparing, printing, and fulfilling your order.

You are responsible for ensuring that you have the right to use any images, logos, artwork, or content submitted to Maitcomp Printers.

We will not sell or share your uploaded files with unrelated third parties.

4. Payment Information

Payments may be processed through secure payment gateways or by EFT.

Maitcomp Printers does not store full card details on our website. Any online card payments are processed through secure third-party payment providers.

For EFT payments, proof of payment may be requested before production begins.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties who help us provide our services, including:

  • Courier and delivery partners
  • Payment processors
  • Website hosting providers
  • Email and communication service providers
  • Service providers involved in order fulfilment or website functionality

These parties may only use your information where necessary to perform their services.

We may also disclose information where required by law or to protect our legal rights.

6. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, remember preferences, and support website functionality.

You can adjust your browser settings to refuse or delete cookies, but some parts of the website may not work properly if cookies are disabled.

7. Marketing Communication

If you subscribe to updates, promotions, or newsletters, we may send you occasional marketing communication.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

8. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we do our best to keep your information secure, no online system is completely risk-free. By using our website, you acknowledge that information shared online carries some level of risk.

9. How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purpose it was collected for, including order processing, customer service, accounting, legal, and record-keeping requirements.

Uploaded artwork and order-related files may be retained for a reasonable period to assist with reprints, support, or customer queries.

10. Your Rights

You have the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, where legally applicable
  • Object to certain uses of your personal information
  • Opt out of marketing communication

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or platforms. Maitcomp Printers is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Children’s Privacy

Our website and services are not intended to collect personal information from children without the consent of a parent or legal guardian.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

Maitcomp Printers may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Continued use of our website or services after updates means you accept the revised Privacy Policy.

14. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact Maitcomp Printers:

Maitcomp Printers
179 Voortrekker Road
Maitland, Cape Town

Phone: 071 917 3791 / 021 510 0595
Email: info@maitcomp.co.za

Effective Date: 01 January 2026