071 917 3791 / 021 510 0595
071 917 3791 / 021 510 0595
At Maitcomp Printers, every order is produced with care and attention to detail. Because many of our products are custom printed, personalised, or made to order, we are unable to accept returns or offer refunds for products once production has started, unless the item is defective, damaged, or incorrectly printed.
Please make sure that all artwork, spelling, sizing, colours, quantities, and product details are checked carefully before confirming your order.
Most Maitcomp products are created specifically for each customer. This includes, but is not limited to:
Because these items are custom made, they cannot be returned or refunded due to:
Customers are responsible for supplying correct, high-quality artwork and checking all details before confirming an order.
Maitcomp Printers is not responsible for print errors caused by incorrect, low-resolution, incomplete, or poor-quality artwork supplied by the customer.
Where a design proof or live preview is provided, it is the customer’s responsibility to review and approve the layout before production begins.
If your order arrives damaged, defective, or incorrectly printed, please contact us within 7 days of receiving your order.
To help us review the issue, please include:
Once we have reviewed the issue, we may offer one of the following solutions:
Orders may only be cancelled before production has started.
Once production has begun, cancellations will not be eligible for a refund, as materials, printing, labour, and setup costs may already have been incurred.
Maitcomp Printers works with delivery partners to get orders to customers as quickly and safely as possible. However, we are not responsible for delays caused by third-party courier services, incorrect delivery details supplied by the customer, or circumstances outside of our control.
Shipping or delivery fees are non-refundable, unless the issue was caused directly by Maitcomp Printers.
Printed colours may vary slightly from what appears on a phone, tablet, or computer screen. This is because digital screens display colour differently from printed materials.
Slight colour variations, trimming differences, or material finish differences are not considered defects unless the final product is significantly different from the approved artwork or order details.
To submit a refund, return, or replacement request, please contact Maitcomp Printers as soon as possible.
Email: info@maitcomp.co.za
Phone: 071 917 3791 / 021 510 0595
Please include your order number, product details, and clear photos of the issue so that we can assist you quickly.
If a refund is approved, it will be processed within 7 to 14 business days using the original payment method where possible.
Processing times may vary depending on your bank or payment provider.
Maitcomp Printers
179 Voortrekker Road
Maitland, Cape Town
Email: info@maitcomp.co.za
Phone: 071 917 3791 / 021 510 0595
Effective Date: 01 January 2026
